Sales agility
To stay relevant in this fast moving world, one need to think and act fast. The need for agility has never been greater for leaders, entrepreneurs and commercial teams. This is one of the defining characteristics between your team success and failure, growth or stagnation of your organization. Streamlining your sales process, asking the right question, gathering the right information at the right time will help commercial team navigate the sales process with more rigueur, improve profitability and boost clients’ acquisition, retention in cross-selling, and up-selling.
Negotiation
Over 7000 books on negotiation in Amazon.com! A vital skill to succeed in business and life. But how do you navigate this sea of advice? We have refined the best practices in this workshop: street smart, advises and techniques to help you refine your style, increase the value of your deals. From preparation to developing an action plan, gathering the right information and refining your strategy, you will leave this workshop empowered, confident, enjoying the process and more in control of your negotiation.
Difficult conversations
Messy situations, angry tones, uncomfortable confrontations are a reality of our work life. When these conversations occur with clients, employees, suppliers, it can be nearly impossible to think clearly on your feet and craft a professional, clear and smart response. I should have thought of… could have said that… If only I had known this…. Are the afterthought we struggle with, sometimes keeping us awake at night. I have worked with sales team who dreaded the meetings when they had to be firm on either price, deadlines or terms and struggle with the message, Choice of words, tone, empathy impact how bad news is delivered.
Our tailored services
Coaching
Support your commercial teams, procurement or management with personalized individual coaching to address their specific needs and boost their negotiation skills. An expert professional negotiator will be available on an hourly basis to discuss their challenges, analyze their strategy, help them with deadlocks and thoroughly prepare them for important negotiation.
- Do you have a specific problem in your organization you would like to share? Do you want personalized advise? We would love to hear from you (there are no engagement unless you want to, and this call is strictly confidential) We have helped organizations navigate a wide range of dilemmas, including:
- Large complex contract negotiation or re assessing your contracts
- Your commercial partner is a goliath (Amazon) you feel powerless? Call us!
- Your competitors launch a new product aiming to grab a share of your market, now what?
- Your client demand 10% discount on your entire category or threatened to delist you? How to best respond to threats
- Your management has defined new objectives for your commercials team: they need to uplift / harmonize their negotiation skills
- Your volume is lower this year, yet management expect a rebate from all your vendors, how do you position this?
- One of your top client(s) is a bully, your rep is in tears, how do you better manage this relationship?
Coaching Service Pack
1 hour Strategy Session focus on Preparation
1 hour call with a dedicated coach and 1 follow up call (10 minutes)
Dedicated one-hour consultation with a professionally trained negotiator:
- Clarify your goals and objectives.
- Assess your options.
- Tips and advice to prepare thoroughly.
- Boost your confidence.
Strictly confidential
Value Pack: 4 hours Sessions
Dedicated coaching (as above) to be used within a 3 months-period
- In depth mapping of your negotiation strategy.
- Define your / their needs, goals, and priorities.
- Anticipates the other sides move, practice “what if scenarios”
- Prepare for difficult conversation and non- negotiable
- Closing practice
- Practice, practice practice and receive feedback
- A professional to rely on during the whole cycle of your negotiation.
Strictly Confidential
Can be used as 4 x 1-hour session or 2 x 2 hours session
Corporate Premium Pack
30 hours for all your negotiators
individual coaching & feedback
Support your commercial teams, procurement or management with personalized individual coaching to address their specific needs and boost their negotiation skills. An exper professional negotiator will be available on ah hourly basis to discuss their challenges, analyze their strategy, help with deadlocks and thoroughly prepare them for important negotiation.
In addition this package includes:
+2 hour on-site to understand and confirm your team KPIs, company’ goals and perceived strength & weakness of the team.
+ 1 “Lunch N learn” created for your organization for a relevant topic
All must be used within a 12 month period.
To discuss this package and pricing contact or call us.
On Site negotiation coach
Boost your team’s negotiation successes with
a negotiation coach available on-site, one
day per month (as needed)
- Define and confirm your team KPIs
- Your mission statement and objectives$
- Your team assessment: strength & weakness
- Create a plan to align with KPIs
- Review progresses every quarter, adjust plan
A series of lectures, “lunch & learn” individual coaching & feedback
(Daily rate)
To discuss this package and pricing contact or call us.
Request more information.
Coaching
Support your commercial teams, procurement or management with personalized individual coaching to address their specific needs and boost their negotiation skills. An expert professional negotiator will be available on an hourly basis to discuss their challenges, analyze their strategy, help them with deadlocks and thoroughly prepare them for important negotiation.
Your Title Goes Here
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Read more
- Do you have a specific problem in your organization you would like to share? Do you want personalized advise? We would love to hear from you (there are no engagement unless you want to, and this call is strictly confidential) We have helped organizations navigate a wide range of dilemmas, including:
- Large complex contract negotiation or re assessing your contracts
- Your commercial partner is a goliath (Amazon) you feel powerless? Call us!
- Your competitors launch a new product aiming to grab a share of your market, now what?
- Your client demand 10% discount on your entire category or threatened to delist you? How to best respond to threats
- Your management has defined new objectives for your commercials team: they need to uplift / harmonize their negotiation skills
- Your volume is lower this year, yet management expect a rebate from all your vendors, how do you position this?
- One of your top client(s) is a bully, your rep is in tears, how do you better manage this relationship?
Coaching Service Pack
display none
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
1 hour Strategy Session focus on Preparation
1 hour call with a dedicated coach and 1 follow up call (10 minutes)
Dedicated one-hour consultation with a professionally trained negotiator:
- Clarify your goals and objectives.
- Assess your options.
- Tips and advice to prepare thoroughly.
- Boost your confidence.
Strictly confidential
Value Pack: 4 hours Sessions
Dedicated coaching (as above) to be used within a 3 months-period
- In depth mapping of your negotiation strategy.
- Define your / their needs, goals, and priorities.
- Anticipates the other sides move, practice “what if scenarios”
- Prepare for difficult conversation and non- negotiable
- Closing practice
- Practice, practice practice and receive feedback
- A professional to rely on during the whole cycle of your negotiation.
Strictly Confidential
Can be used as 4 x 1-hour session or 2 x 2 hours session
Corporate Premium Pack
30 hours for all your negotiators
individual coaching & feedback
Support your commercial teams, procurement or management with personalized individual coaching to address their specific needs and boost their negotiation skills. An exper professional negotiator will be available on ah hourly basis to discuss their challenges, analyze their strategy, help with deadlocks and thoroughly prepare them for important negotiation.
In addition this package includes:
+2 hour on-site to understand and confirm your team KPIs, company’ goals and perceived strength & weakness of the team.
+ 1 “Lunch N learn” created for your organization for a relevant topic
All must be used within a 12 month period.
To discuss this package and pricing contact or call us.
On Site negotiation coach
Boost your team’s negotiation successes with
a negotiation coach available on-site, one
day per month (as needed)
- Define and confirm your team KPIs
- Your mission statement and objectives$
- Your team assessment: strength & weakness
- Create a plan to align with KPIs
- Review progresses every quarter, adjust plan
A series of lectures, “lunch & learn” individual coaching & feedback
(Daily rate)
To discuss this package and pricing contact or call us.
Request more information.
Sales agility
Who’s is it for?
Leaders, entrepreneurs and commercial team confronted with constant change, demanding customers, fierce competitors, squeezed margins and never-ending pressure to deliver results.
Learning Takeaways:
- Improve communication skills
- Generate quality leads and long terms commitments.
- Grow revenue, improve your margins and profitability.
Courses Overview
- Each module is designed to flow in 3 hours and can be customized to meet your objectives.
- The format is a mix of theory presentation, exercises and real case scenarios where each participants receive individual feedback and (anonymous) group feedback in writing.
- Post course, we offer phone support and coaching to track progresses and keep the learning fresh.
Request more information.
Negotiation
Active job postings for negotiation skills have increased by 43% between 2018-2019
Who’s is it for?
- Leader, entrepreneurs, managers, commercial and procurement teams who negotiate with colleagues, bosses, suppliers or clients, (or spouses and family!)
- Anyone negotiating for a long time, without formal training on the topic.
- Anyone who hate to negotiate!
Learning Takeaways
- Prepare and efficiently.
- Negotiate to satisfy both parties needs.
- Create value for you/your organization.
- Gain clarity in the negotiation process.
Request more information.
Difficult conversations
Often too crushing or not well said, it damages a relationship, with clients, impacting your revenue or profit, your reputation or credibility. Emotion, ego, fear, often overwhelm the agenda and confuse the message.
The good news is you can prep for these conversations. Defining your goal, knowing your limits, looking at different angles and learning how to be direct yet respectful, will help you ace these conversations. Boost your persistence and resilience, and practice, practice, practice real life scenarios in a safe &fun environment!
Who’s is it for?
Managers, commercial team, entrepreneurs looking to grow their skills and practice street-smart, proven techniques helping them master difficult conversations.
Learning Takeaways:
- Prepare and efficiently.
- Boost your confidence.
- Lower your stress in challenging situation.
Request more information.
Kids section
The Negotiation Day
Promote negotiating skills and conflict resolution in your school with a day dedicated to these essential skills. Learn and practice in a fun and friendly environment with lectures, exercises, and one on one coaching and personal assessment.
Learning Takeaways:
- Follow up with a series of “Lunch N Learn” talk on various topics
- Negotiation: how to prepare thoroughly for an important negotiation
- The 8 different personalities: how to adjust your style to gain advantage
- Girls in negotiation: strength and weakness
Book an event at your school
About us
Violaine Galland
Founder & CEO
A former Wall Street executive and accomplished entrepreneur, Violaine Galland is the founder and CEO of Step up Sàrl inspiring commercial teams worldwide to become more effective in their sales process, presentation and profit! Before teaching sales and negotiation skills, Violaine was first an entrepreneur, eventually selling one of her company. She then spent 15 years in financial services on Wall Street selling technology software to clients such as Morgan Stanley, the World Bank, and Deutsche Bank. She worked for Scotwork negotiation skills for 6 years, first in New York for 3 years, then taught and consulted in Europe. She founded in 2018 Step Up Sàrl a company specialized in boosting sales revenues.
Equal pay for equal work
Genève Tribune |Friday 12
April 2019 (in french).
Patrick Fischer’s interview from Swiss TV about wage inequalities, guest Violain
May 2019 (in french).
Violaine Galland speaking at Study for Success organized by the University of Geneva & IDCN at the Campus Biotech
Septembre 2017.
Violaine Galland speaks at WIN
Women in Negotiaition New York,
April 2017
Mélanie Devaud
Consultant
Master from Neuchatel University in human science. Cultural mediator she created workshops for young students. Specialist in inclusivity for all.
Géraldine Crampette
Professional negotiator
Experienced negotiator at Nestlé and Carrefour and Chief Recruiter at Eiger International.
Patrick Fischer’s interview from Swiss TV about wage inequalities, guest Violain
May 2019 (in french).
Violaine Galland speaking at Study for Success organized by the University of Geneva & IDCN at the Campus Biotech
Septembre 2017.
Violaine Galland speaks at WIN
Women in Negotiaition New York,
April 2017
Equal pay for equal work
Genève Tribune |Friday 12
April 2019 (in french).
Client references
“Personal experience were really relevant, super supportive”
Bank of Switzerland
“Highly knowledgeable, engaging, great feedback”
Luxury Conglomerate HQ in Paris
“Real world examples, clear explanations”
Global Ad Agency based in Canada